Shipping Policy
For Sunkum customers, the sections below set out processing, delivery, and tracking.
How Sunkum handles delivery issues
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Sunkum.shop or 8159083490. We will work with the carrier and provide an appropriate resolution under our Refund Policy.
Details from Sunkum on tracking and addresses
As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Our approach at Sunkum to processing and transit
We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
delivery area at Sunkum
We currently deliver solely to addresses within the United States. Standard shipping is free.
Sunkum: returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Sunkum also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.
Merchant Information
Business name: Sunkum
Brand name: Sunkum
Email: Support@Sunkum.shop
Phone: 8159083490
Physical address: 1267 Taylor St, Columbia, South Carolina, 29201, United States